Contact
Contact support
For account, order, access, and product questions, contact Rovefold by email. Use the guidance below to share enough context without exposing sensitive information.
Contact support
Email support support@rovefold.comSupport is handled asynchronously by email. We do not claim round-the-clock availability. Keep a copy of your message and any order confirmation for your records.
What to include
Order or trip issue
Include the order code, trip title, account email, and a short description.
Account access
Write from the account email where possible. We may verify your identity.
Security concern
Describe the unexpected activity and when you noticed it. Change your password.
Never email your password, one-time code, full payment-card number, CVC, passport scan, or unnecessary health information. Screenshots should be cropped to the relevant part.
Privacy requests and complaints
For access, correction, deletion, portability, or another privacy right, use the same support email with the subject “Privacy request”. See the Privacy Policy and data deletion instructions .
If a digital product is missing, defective, or materially different from its description, read Consumer rights & complaints before writing to us.
Urgent travel help
Rovefold is not an emergency, consular, medical, roadside, insurance, transport, or accommodation service. We cannot change a booking made with another provider.
If someone is in immediate danger, contact the local emergency services. For a booking disruption, contact the airline, accommodation, insurer, or other provider shown on your confirmation.